Refund and Return Policy – TrueGuard Insure
Effective Date: November 29, 2024
At TrueGuard Insure, we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we offer a clear and straightforward return and refund policy to ensure that you can shop with confidence. Please review the following terms and conditions for returns and refunds:
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Return Period: You may return your item(s) within 30 days from the date you received your order.
- Condition of the Item: The item must be unused, in its original packaging, and in resellable condition. We cannot accept returns for products that have been worn, damaged, or altered in any way after delivery.
- Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or a receipt, to initiate the return process.
We reserve the right to deny returns for any items that do not meet these conditions. Please inspect your items upon delivery to ensure they meet your expectations.
How to Return an Item
Returning an item is a simple process. To initiate a return, follow these steps:
Contact Customer Service: Email us at info@trueguardinsure.click with your order number and the reason for the return. Please include any relevant details about the item you are returning.
Return Authorization: Upon receiving your request, we will review your return eligibility and provide you with a Return Merchandise Authorization (RMA) number, along with return instructions.
Prepare the Return: Pack the item securely in its original packaging, including any accessories, documentation, or manuals that came with it. This ensures the item remains in new, resellable condition.
Ship the Item: Return the item to the address provided by our customer service team. We recommend using a trackable shipping service to ensure the safe return of the item.
Refund Process
Once we have received and inspected your returned item, we will process your refund. Here is the process:
- Refund Issuance: Refunds will be credited to the original payment method used for the purchase.
- Processing Time: Please allow 7-10 business days for the refund to be processed and reflected in your account. Please note that the exact processing time may vary depending on your payment provider or bank.
If the return is accepted but the item is found to be used or damaged beyond normal inspection, we reserve the right to issue a partial refund or deny the return.
Non-Refundable Items
Certain items are non-returnable and non-refundable under our policy. These include:
- Customized or Personalized Products: Items that have been customized with engraving, personalization, or other modifications to meet your specific requests are final sale and cannot be returned or refunded.
- Used or Damaged Items: Items that have been used, worn, or damaged after delivery are not eligible for return or refund. Please take care when handling your items to maintain their condition.
Please ensure that you review your order carefully before making a purchase, especially if you are ordering customized or personalized items.
Shipping Costs
- Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective item).
- Shipping Fees: Shipping fees for the original order are non-refundable unless the return is due to our mistake.
We recommend using a trackable shipping service for your returns to ensure that the item reaches us safely. If your return is lost in transit, we cannot issue a refund until the item has been successfully returned to us.
We want your experience with TrueGuard Insure to be as smooth and enjoyable as possible. If you have any questions about our Refund and Returns Policy or need further assistance, please do not hesitate to contact our customer service team at info@trueguardinsure.click.
Thank you for choosing TrueGuard Insure.